Abstract

In the digital era, web applications play a crucial role in modern life by offering dynamic platforms for communication, service delivery, and task execution. Despite their importance, ensuring a positive user experience (UX) remains a significant challenge, with usability issues such as non-intuitive navigation, poor responsiveness, and accessibility gaps leading to user frustration and reduced effectiveness. This study evaluates the usability of two web applications—HobbyHaven and the Personalized E-Portfolio Website (PEW)—using the Website Analysis and Measurement Inventory (WAMMI) framework. WAMMI assesses usability across five dimensions: Attractiveness, Controllability, Efficiency, Helpfulness, and Learnability.  Data collected from 65 participants reveal distinct usability strengths and weaknesses. HobbyHaven demonstrated moderate satisfaction, with areas for improvement in visual design, system responsiveness, and user support features. Conversely, PEW achieved high satisfaction levels, particularly in controllability, efficiency, and learnability, highlighting its well-rounded, user-centric design. The findings underscore the utility of WAMMI in identifying usability gaps and enhancing web applications to align with user expectations. By providing actionable insights, this study contributes to the growing body of research on usability evaluation, emphasizing the need for systematic assessments to create impactful and user-friendly web applications.